You have the right to return the products you have purchased and to request their replacement in all cases in which, through proven fault of our company, you have been delivered products other than or substantially different from those you ordered. For any question contact us.
If you regret it, you can return the product (withdraw) within 14 calendar days from the date of purchase and get your money back.
Product wear and tear
It is suggested to the customers of the online store that when they receive products in glass packaging and these have been damaged, cracked or totally destroyed, they should contact the courier company within 24 hours from the time of receipt. To be compensated for any damage, the products must not be removed from the package and delivered exactly as received to the courier company within 24 hours.
Order cancellation
The order can be canceled in the following cases:
Before the order is completed, during the online order process you can “back” and remove the product quantities from your cart by clicking on the “remove” button. If the online order has been completed but the product has not yet been shipped, you can notify us by phone or e-mail and one of our associates will take care of canceling your order. After receiving the product, call us on 22510 44230 or contact us via the website email form, explaining the reason you wish to cancel the order. One of our associates will serve you immediately and inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact 22510 44230 and provide the details of your order.